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New Hope Support Services, LLC

711 5th Street, NE
Suite A
Roanoke, VA 24016

(540) 777-2777

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Contact Information

Main
(540) 777-2777

Who We Are

New Hope Support Services, LLC (NHSS) group home services provide assistance for individuals 18 and older who choose to live independently and require daily support in the home and community for living an engaged and quality life. Individuals served, qualify under the Community Living Waiver. The services are managed by a qualified developmental disabilities professional (QDDP) and staffed 24 hours/7 days a week by trained direct support professionals (DSPs). The four-bedroom home is well appointed and located in the city of roanoke with access to amenities for recreation, employment, shopping, entertainment, and others. The property is located in a residential community and has:

  • spacious front, side, and backyard areas
  • one-level residential living spaces
  • large eat-in kitchen
  • family room
  • reading room

Individuals have their own private bedroom and all residential spaces are wheelchair accessible exterior and interior.

The residence is located in the city of Roanoke, but placements are eligible and accepted statewide. Public transportation is within a 10-minute walk from the residence and the home has a dedicated vehicle for assisting individuals in the home.

Who We Serve

Languages Spoken
English
Service Area(s)
Roanoke City
,
Roanoke County
,
Statewide

Cost & Payment Methods

Payment Method(s)
Medicaid
,
CCC+
,
Community Living Waiver
Fee Structure
Call for Information

Age Requirements
18 and over
Other Eligibility Criteria
Community Living Waiver

Available 24/7
Yes
Additional Availability Comments
Service hours: 24/7 Administrative hours: Monday-Friday 8 am - 5 pm

Intake Process
Consumers will need to contact their local community services board support coordinator.
Provider Refer
Yes
Intake Contact
Shawna Jefferson, QDDP, QMHP-A
Intake Contact Email
s.jefferson@newhopesupportservices.com
Intake Contact Telephone
(540) 613-4381

For Transportation Providers Only:

We can accommodate riders with:
Manual wheelchairs

Qualifications
Qualification Type
Licensure
Qualification Entity
Virginia Department of Behavioral Health and Developmental Services (DBHDS)
Qualification Number
1269
Report Problems
Other