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Virginia Department of Social Services (VDSS)

5600 Cox Road
Glen Allen, VA 23060

(804) 786-8536

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37.673741, -77.564867

Contact Information

Main
(804) 786-8536
Toll-Free
(800) 552-7096

Who We Are

The goal of Child Protective Services (CPS) is to identify, assess and provide services to children and families in an effort to protect children, preserve families, whenever possible, and prevent further maltreatment. Child Protective Services is non-punitive in its approach and is directed toward enabling families to provide adequate care for their children.

Local Departments of Social Services are responsible for receiving reports of abuse and neglect; conducting investigations to determine the validity of the CPS reports and providing services that enhance child safety and prevent further abuse and neglect to families and children.

The Virginia Department of Social Services operates a statewide Child Protective Services (CPS) Hotline 24 hours per day, every day to support local Departments of Social Services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Service Hotline Specialists.

CPS Hotline staff may provide general information and educational materials about child abuse or neglect to callers from the general public, childcare providers, school educators, and medical professionals on recognizing and reporting suspected child abuse or neglect. 

Who We Serve

Languages Spoken
English
Service Area(s)
Statewide

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
0-5
,
5-22
Family
Yes
Residency Requirements
Serves children and adolescents residing in Virginia.
Other Eligibility Criteria
Anyone can report suspected child abuse or neglect to a local Department of Social Services or to the CPS Hotline. The alleged victim is under the age of 18 at the time of the report. The alleged abuser is in a caretaking role. The alleged abuse or neglect meets the definition of abuse or neglect as defined by the CPS laws, regulations, and policies.

Available 24/7
Yes
Additional Availability Comments
The Child Protective Services hotline operates 24 hours per day, every day including holidays.

Intake Process
Call to report abuse or neglect or for information.
Self Refer
Yes
Provider Refer
Yes
Intake Contact Telephone
(800) 552-7096

Report Problems
Call the Agency