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Virginia Waiver Management System (WaMS) is the data management system that manages the DD waivers; houses a record of the Individualized Service Plan (ISP); is the entry point to request Service Authorization for DD waiver services; and acts as a conduit for communication between Providers, Support Coordinators, and DBHDS.


Provider Registration for WaMS


WaMS  Online Training/Manual

For WaMS training materials, visit the Training Manuals, Webinars and FAQs section of the WaMS Homepage.


WaMS Help Desk

Contact the WaMS Help Desk for basic troubleshooting (e.g., password resets, system “how to” navigation, break/fix instructions)

Call (844) 4-VA-WaMS/ (844-482-9267) between 7:00 AM and 7:00 PM.